General Terms and Conditions

We could, of course, include a long text full of legal jargon. However, we believe that a solid foundation is essential for a pleasant collaboration. Therefore we have drawn up our General Terms and Conditions in clear and understandable language. This way, both you and we know which rules apply to our offers, services, activities, agreements, and collaborations.

Article 1 About

The sole proprietorship Impact Styling, also trading under the name Impact Styling Academy (ISA), International Color & Style Institute (ICSI), and Stylingtoolbox, is located at IJsselmeerstraat 314, 1271 GE Huizen, the Netherlands, and is registered with the Dutch Chamber of Commerce under number 75896230. The business is headed by Ms. M. Bilderbeek.

You can reach Impact Styling Academy in the following ways:

• Website : www.impactstylingacademy.nl
• Phone              : +31-85-0041761
• Email : info@impactstylingacademy.nl
• Via the contact form on the website

You can reach Stylingtoolbox in the following ways:

• Website : www.stylingtoolbox.com
• Email : info@stylingtoolbox.com
• Phone              : +31-85-0041383
• Via the contact form on the website

You can reach International Color&Style Institute via:

• Website : https://internationalcolorstyleinstitute.com
• Via the contact form on the website

Impact Styling Academy is registered within the CRKBO (Centrale Registratie Kort Beroepsonderwijs). Due to this registration, our courses of both ISA and ICSI—are exempt from VAT. ICSI is the international branch of ISA. The course content is translated into English and is, as far as possible, identical to the Dutch version.

Article 2 Definitions

A number of terms appear frequently in these General Terms and Conditions. Below, you will find an explanation of these terms.

With the terms we, us, and our we refer to Impact Styling Academy, International Color&Style Institute, and Stylingtoolbox, as described in Article 1 f these General Terms and Conditions, and including the third parties appointed or hired by us. We are the owner and user of these General Terms and Conditions.

With You, your, and yours we refer to the other party. You are:

• our customer (consumer or business customer) to whom we make an offer or with whom we have concluded or wish to conclude an agreement, and/or;
• the participant (student) in one of our courses, Masterclasses, or other activities, and/or;
• the customer purchasing products in our shop, and/or;
• the customer who has appointed us or wishes to appoint us for services.

A consumer is the natural person not acting in the course of a profession or business. The business customer is the legal entity or the natural person, acting in the course of a profession or business.

You and we together we refer to as parties.

A day is a calendar day and not a working day, unless we explicitly use the term working day.

An agreement means any agreement between you and us.

The platform refers to the overall online environment, including the section where you can interact with other students. The platform provides access to course materials, guidance, and additional functionalities that we offer.

The community refers to the network of students interacting with each other, both within and outside the platform. This also includes, but is not limited to: the community section of the platform, social media groups, WhatsApp groups, and any other form of communication or gatherings that arise during or as a result of our services or activities—as well as meetings and contacts that take place outside our involvement.

The term written refers to communication received in writing—whether by letter (on paper), by email, on our website, or via the website’s contact form.

An offer refers to all offers and/or quotation with regard to our services and products, in the broadest sense of the word.

When we refer to a service, we mean:

• the provision by us of (online and offline) courses, trainings, or other (educational) activities (such as workshops, coaching sessions, Masterclasses) related to color and style analysis, make-up, and related topics; and/or
• any activities performed by us or third parties engaged by us, on your behalf.

Educational materials is a collective term for all materials, in any form, that are provided to the participant of the course or activity prior to, during or after the completion of the relevant course or activity.

With products , we mean all products offered by us, including but not limited to color fans, collar sets, styling tools, and color cloth sets. These can be viewed and purchased in our shop. The shop is accessible to individual customers; the wholesale section is only accessible to business customers.

The right of withdrawal (herroepingsrecht) means your (consumer-only) right to cancel a distance agreement within fourteen (14) calendar days, the so-called “cooling-off period”. A distance agreement is concluded exclusively through one or more techniques for distance communication. In a distance agreement, parties have not been simultaneously present in the same room.

When we speak of ‘lifetime access’, this means that access is granted for as long as you comply with the applicable conditions and for as long as the relevant course is offered. If our company ceases to exist or if we decide to adjust our offering, lifetime access will expire with it accordingly.

Article 3 Applicability

These General Terms and Conditions apply to all our offers, all our services, all agreements concluded between you and us, including their preparation, as well as to all invoices. These General Terms and Conditions also apply in the case of a follow-up assignments.

We ensure that you receive our General Terms and Conditions in time, so that you can review the content before an agreement is concluded. In the unlikely event that it is not possible to provide them to you in time, we will always indicate how you can consult our General Terms and Conditions.

Deviations from these General Terms and Conditions are only possible if explicitly agreed upon in writing. Such a deviation will only apply to the agreement for which the deviation has been agreed. You cannot rely on this deviation in other (future) agreements with us.

We reserve the right to unilaterally amend and/or supplement these General Terms and Conditions. Amendments and/or additions that are minor in nature and/or of minor importance, may always be implemented by us. Amendments and/or supplements major in nature and/or demonstrably to your disadvantage will be discussed with you in advance.

Your (General) Terms and Conditions do not apply to any agreement concluded with us.

These General Terms and Conditions also apply if (the services of) third parties (engaged by us) are used for the performance of the agreement.

If one or more provisions of these General Terms and Conditions are at any time wholly or partially void or annulled, the remaining provisions will remain fully applicable. In such a case, the parties will consult each other to agree new provisions that aligns as closely as possible with the purpose and intent of the original provisions.

If we do not always require strict compliance with these General Terms and Conditions, this does not mean that the provisions are not applicable, nor that we in any way lose the right to require strict compliance with the provisions of these General Terms and Conditions in other cases.

If there are ambiguities or if situations arise that are not regulated in these General Terms and Conditions, these will be interpreted in the spirit and purpose of these General Terms and Conditions.

Article 4 Offer, Agreement, and Confirmation

A large part of our offer can be found on our websites. Our offer is always in writing and provided with all necessary information so you can make a proper assessment of our offer and to understand what you choose and pay for.

We state in any case the method of performance of the agreement, the start date of the course or activity, the conditions under which the course will not take place, the duration of the course or activity, the price, unit/set prices of products, the method of payment, delivery costs, and whether the right of withdrawal does or does not apply.

Our offer is in principle without obligation (non-binding). Should the offer nevertheless has a specific period of validity and/or is subject to additional conditions attached to the offer, we will state this explicitly and in writing within the offer. Unless an agreement is concluded, no rights can be derived from previous pricing or promotional terms.

If we schedule an consultation with you, this is meant as an introduction and to assess whether and how we can be of assistance. Such consultations are non-binding and in principle free of charge. No rights can be derived from the content of these consultations.

Our quotations are based on the information provided by you. We therefore request that you provide us with all relevant information regarding the assignment.

If we provide you with a composite quotation, we are not obliged to carry out part of the assignment if you accept only part of the quotation. By a composite quotation, we mean that we have offered you a combination of several services and/or products in a single quotation.

We compile our offer with the greatest care. However, this does not mean that all the information is always complete and/or correct. If there is an obvious error or mistake in the offer, we are not bound by it.

Images of products shown on our websites and in our shop are always indicative. We can never guarantee that the colors, tones, or compositions shown will be exactly the same as those of the delivered products. Although we do our utmost to prevent this, the products shown may differ in, among others, shade, color and/or composition. A deviation in shade, color or composition does not constitute a defect in the performance of the agreement, nor is it a reason for terminating the agreement.

Quotations do not automatically apply to future agreements that you conclude with us.

An agreement is concluded after:

• you have accepted the offer and these General Terms and Conditions in writing and confirmed in writing, and/or;
• you have accepted the offer and these General Terms and Conditions in our online shop, and;
• you have complied with any applicable conditions set forth in the offer;
• unless we withdraw the offer within five (5) business days.

The conclusion of an agreement entails a payment obligation for you.

We reserve the right to refuse to enter into an agreement with you at any time, without being required to provide a reason. In such a case, we do not owe you any compensation.

All agreements relating to our products are entered into subject to the condition of (sufficient) availability of the desired products. We operate on a first-come, first-served basis (“while supplies last principle”).

We reserve the right to cancel an agreement for services up to two (2) working days (48 hours) before the start of the relevant course, Masterclass, or other activity if at that time the minimum number of participants has not been reached.

Article 5 Performance of the Agreement

We will perform the agreement to the best of our knowledge and ability. We reserve the freedom to determine the performance and implementation of the agreement to our own judgement, insight and creativity. The agreement itself is always leading with regard to the scope and nature of the service.

Deadlines are always indicative and never fatal. Exceeding a deadline does not entitle you to terminate the agreement. We also do not owe you any compensation or damage in that case.

If this is part of the agreement, dates, time(s) and, if applicable, the location will be determined in mutual consultation and based on availability.

We are entitled to engage third parties in the performance of the agreement. The Dutch Civil Code provisions 6:76, 7:404, 7:407(2), and 7:409 (BW) are explicitly excluded.

We only perform the agreement for your benefit. Third parties cannot derive any rights from the (contents of the) work we perform, under any name or title whatsoever. Therefore, you may not attend the course with multiple persons. It is only accessible to the individual paying participant.

Our advice is non-binding in nature. You cannot derive any rights from our advice. It is your own responsibility whether or not to act upon our advice.

We ensure that you, provided you have complied with your obligations, receive all information belonging to the agreed service(s) on time and at least 2 days before the start of the service. Do you wish to start earlier than the set payment deadline? Then make sure you have made the (first term) payment before the start date of your course (the kick-off).

If you have placed an order in our shop, you will receive a digital confirmation of receipt as soon as possible. If, for any reason, we are unable to process all or part of your order, we will inform you of this as soon as possible and in writing.

If a product is unexpectedly no longer available, we may contact you to offer an alternative. You are, of course, not obligated to accept this alternative. If there is no alternative available or you prefer not to choose this alternative, and you have already paid for the product, we will refund the amount paid for the unavailable item within 10 days to the banc account number with which you have arranged the (advance) payment. If the unavailable product was the only item in your order and you have paid shipping costs, we will also refund these to you.

Unless you have agreed to a longer delivery time, you will receive your order(s), subject to availability, within 30 days at the latest.

Of course, we will always do our best to deliver your order as quickly as possible, preferably within a few days. However, all delivery times are indicative and never fatal deadlines.

Please note that custom orders — meaning items specifically made for you — may be subject to longer delivery times.

All orders are handled and processed with the utmost care. For delivery, we use the address you have provided us. It is your responsibility to provide us with the correct details.

The risk of damage and/or loss of the products ordered by you lies with us until the moment the products are delivered to the address provided by you, or collected by you or a representative appointed by you at a designated pick-up location. You or the recipient must check the order immediately upon delivery.

Should it appear that there is any defect or damage, please notify us in writing as soon as possible and no later than 14 days after discovering the defect. To return a defective product, you will receive the corresponding instructions from us. You will respect these instructions accordingly. If a defect is found upon receipt of the shipment by us, we will replace the defective product if there is sufficient stock. If the product is (temporarily) no longer available, we will offer you an alternative, or you will wait for new stock or we will compensate you for this product.

For the delivery of our goods we use an external party. Of course we want all orders you place to be delivered to you very quickly as well. However, external parties may experience extreme busy times, for example around the Holiday season. As a result, you may have to wait longer for your order. We always advise you to order in time to avoid disappointment.

Article 6 Prices, Payment, Retention of Title and VAT

Unless explicitly stated otherwise, all prices are:

• exclusive of VAT;
• exclusive of any other government levies;
• exclusive of delivery or shipping costs;
• exclusive of any (additional) cost we incur in performing the agreement.

Our educational programs are exempt from VAT. Other services and products are subject to 21% VAT.

If products (including but not limited to education materials) are shipped to an address outside the Netherlands, all additional costs such as import duties, VAT/sales tax, customs and clearance fees are entirely for your account. We are not responsible for such additional costs, nor for any delays caused by customs procedures in country of destination.

We reserve the right to adjust our prices at any time. Without the conclusion of an agreement, you cannot derive any right from a previous offer or special promotion.

For existing agreements, we are entitled to index our prices or fees annually. We will notify you of such adjustments in writing.

Invoices are sent to you in digital form only. Unless otherwise explicitly agreed in writing, our standard payment term is fourteen (14) days.

We have the right to ask you for a deposit or full advance payment. We will only start performing the agreement once the (advance)payment has been credited to our bank account within the applicable payment term. Any advance payments will be deducted from the total invoice amount.

Orders placed in our shop are paid immediately. For this you use our online payment environment. You will have a choice of various payment methods.

If we have agreed that you may pay in installments, it is your responsibility to make each installment payment on time, in accordance with the agreed schedule.

You pay in the currency stated on the invoice and using the payment method specified by us or selected by you.

Failure to meet your payment obligation, or failure to pay on time, may result in (temporary or permanent) exclusion from participation in a course, Masterclass , activity, platform, or community, or from access to the educational materials. This is without prejudice to our right to claim full payment of the outstanding amount.

You will receive three payment reminders:

• The first directly after the due date has passed;

• The second five (5) days later.

• The third and final reminder fourteen (14) days after expiry of the payment term.

If you still fail to pay, we will notify you accordingly and grant you an additional period of fourteen (14) days to meet your payment obligation. If you still fail to comply within that period, you will be liable for statutory interest on the outstanding amount from that date onward.

The (extra) judicial collection costs will be calculated in accordance with prevailing Dutch practice, with a minimum of € 40,- for you as a consumer and 15% of the total invoice amount excluding VAT for you as a business customer. You also owe (statutory) interest on these collection costs.

Payments received from you will be applied first to any outstanding costs, then to due interest, and finally to the principal and current interest.

We are entitled to invoice separately for parts of the agreement that have already been completed, even if the overall agreement has not yet been fully executed.

As long as you have not paid the invoice in full, we retain ownership (retention of title) of all goods delivered and yet to be delivered. Any damage to and/or loss of these goods is entirely at your risk.

As long as ownership has not transferred to you, you are not allowed to pledge, sell, or otherwise transfer the goods to third parties. You grant us unconditional and irrevocable permission to enter any location where our property is located in order to reclaim it.

We also reserve the right to retain any ordered products if you have not met your obligations, even if we are otherwise required to deliver or transfer them. All resulting costs and damages will be fully charged to you.

If payment for a course is not received within fourteen (14) days, your student account will be deactivated. This deactivation means you will permanently lose access to the online platform, course modules, and any previously completed work. This process is irreversible. Upon reactivation, all your past progress will be lost, and you will need to go through lessons again.

You are not entitled to suspend or set off any payment obligations against any claims you may have.

In case of international sales, it is your responsibility to inform yourself of applicable VAT rates and rules in your country. These vary by jurisdiction. You, as the purchaser, are and remain fully responsible for complying with correct VAT regulations. Should it still appear that you must pay VAT and/or other costs, these are fully for your own risk and account.

Article 7 Right of Withdrawal

If you (solely in your capacity as a consumer) have concluded a distance agreement with us, you have the right to terminate the agreement without giving any reason within fourteen (14) days. The cooling-off period begins at the moment you have concluded the agreement with us.

If you wish to exercise your right of withdrawal, you must notify us within the cooling-off period by sending us an email. While we would appreciate being informed of your reason for withdrawal, you are not obliged to provide one.

If you wish to exercise your right of withdrawal, you may notify us within 14 calendar days of receipt by using our model form. You will then be requested to return any (course) material(s) within fourteen (14) calendar days after such notification. You are required to retain proof of shipment. The costs of returning any (course) materials already received are at your expense. If we do not receive the (educational) materials/products within 14 calendar days, we reserve the right to charge you for them.

If the agreement is performed during the cooling-off period and you explicitly agree to this, you thereby explicitly waive your right of withdrawal.

If you have correctly exercised your right of withdrawal and we have received the (course) materials in time and undamaged, we will reimburse you within fourteen (14) calendar days after withdrawal, using the same payment method you used at the time of purchase, unless you have explicitly and in writing authorize another method.

The costs of return shipment are entirely at your expense.

If there is any damage, or if you have handled the (course)materials/products carelessly and/or the seal has been broken, you are liable for any depreciation in value, unless we failed to provide you with all legally required information concerning your right of withdrawal. Such information must be provided before the conclusion of the purchase agreement.

If the right of withdrawal is excluded, we will inform you of this in a timely manner, in any case before the agreement between the parties is concluded.

We will always inform you in due time on our website and in any case before the agreement is concluded whether the right of withdrawal applies or is excluded. Products that are made especially for you and/or educational or other digital products to which you are granted immediate/direct access, are excluded from the right of withdrawal. In such cases, you explicitly waive your right of withdrawal.

As a business customer, you cannot invoke the right of withdrawal.

Article 8 Suspension, Termination, and Duration of the Agreement

We are entitled to suspend or terminate (the performance of) the agreement with immediate effect in the event that:

• there is an attributable failure in the performance of your obligations and, despite notice of default, you still fail to fulfil your obligations;
• after concluding the agreement, we have become aware of circumstances that give us good grounds to believe that you will not fulfill your obligations;
• due to delays on your part, it can no longer reasonably be expected from us to perform the agreement under the originally agreed conditions;
• circumstances arise which are of such a nature that performance of the agreement is impossible.

If suspension or termination is attributable to you, we are entitled to recover from you any damage we thereby suffer. We are not liable for damages you may suffer as a result of suspension or termination of the agreement by us.

In the event of liquidation, (an application for) suspension of payments, bankruptcy, seizure of your assets, participation in a debt restructuring scheme, or any other circumstance in which you can no longer freely dispose of your assets, we are entitled to terminate the agreement with immediate effect. In that case, we are not obliged to pay you any form of compensation. Any claims we have against you, become immediately due and payable in such situations.

Fixed-term agreements end by operation of law and cannot be terminated prematurely. It is always your responsibility to make use of the services or products available to you during the agreed term. You therefore cannot oblige us to perform (parts of) the agreement once the agreement has been terminated.

If you (business customer) no linger wish to make use of the content of the agreement during its term, you are of course free to do so. We retain the right to full payment of the agreed amount in accordance with the agreement. You are not entitled to any refund or compensation.

Fixed-term agreements are never tacitly renewed.

The applicability of Article 7:408(1) of the Dutch Civil Code (BW) is explicitly excluded for business customers.

Article 9 Services

Educational Materials

Unless otherwise agreed by the parties, or explicitly stated in writing otherwise, the educational materials are included in the fee for the chosen service.

All educational materials provided, remain our property until you have fully complied with your obligations. Intellectual property rights are never transferred and remain fully vested in us.

Provision of Information and Content

It is your responsibility to provide us in writing, prior to the commencement of a service, with all information that may be relevant during the performance of the agreement and to which you wish to draw our attention. Where possible, we will make every reasonable effort to take this into account. However, we can never guarantee this.

It is your own responsibility to make use of and complete the components which forms part of the agreement. Failure to complete, or only partially competing, a component within an agreed service may affect the successful completion of the service or may even result in your inability to complete the service.

Cancellation of a course by You

If you are a consumer and have not exercised your right of withdrawal during the cooling-off period and you wish to cancel a course prior to commencement or at any time during an agreed course, we have the right to charge you for the costs incurred. The amount of such costs will be reasonably calculated, taking into account the moment of cancellation.

If you, our business customer, cancel an agreed course, you are not entitled to any form of refund or compensation.

Cancellation of a Course by Us

In the event of illness on our side or another valid reason on our part whereby a course cannot take place, we reserve the right to reschedule or cancel the course. This also applies if, in our opinion, the number of registrations for a particular course is insufficient. In such cases, we will inform you in a timely manner. Rescheduling is possible, only by mutual agreement and based on availability.

If rescheduling is not possible and the course is fully cancelled, we will refund your (advance) payment no later than ten (10) days after cancellation of the service to the bank account known to us in your name.

Cancellation of an Activity, Event, Coaching Session, Workshop, or Masterclass

In principle, it is not possible to cancel a reservation and confirmed registration by you. We reserve the spot exclusively for you and are therefore entitled to full payment of the total invoice amount in accordance with the agreement.

If we have to cancel or reschedule an activity, coaching session, workshop, or Masterclass due to circumstances on our part, rescheduling will be subject to availability. If you are unable to participate on the rescheduled date or if we have to cancel the event after all, we will refund your (advance) payment within ten (10) days of such notification to the bank account known to us.

Group Activities Organized by You

For group activities, you have to inform us of the final number of participants at least one (1) week before the start of the activity.

If you or one or more of the participants you have registered, cannot attend the activity, this does not entitle you to any form of discount or refund.

Replacement of the non-attending participant(s) is allowed, provided you have notified us in writing, at least twenty-four (24) hours prior to the activity.

It is your responsibility to arrive on time. If you or one or more participants from the group arrive late for whatever reason, we can no longer guarantee that the activity will still (fully) take place or that you will be granted access if the activity proceeds. In such cases, you are not entitled to any form of refund.

If circumstances on your side prevent the activity from taking place, you will contact us as soon as possible and no later than two (2) weeks prior to the start of the activity.

If timely notice is given, you have the right to reschedule the activity once, by mutual agreement and subject to availability. Rescheduling may involve costs, which are at your expense. We will inform you of these costs in a timely manner.

If third parties have been appointed or hired by us in the performance of the agreement, we are also dependent on their availability whether rescheduling is possible or not. A third party, however, can never be compelled by us to cooperate in rescheduling. If a third party is not available, we reserve the right to engage another third party. Any additional costs will be at your expense.

If, after rescheduling, the activity is still completely cancelled by you, we are entitled to charge you the full invoice amount agreed upon, possibly increased by additional costs incurred due to rescheduling.

Article 10 Nuisance Clause

It is your responsibility to ensure that neither we, nor any third parties appointed or hired by us experience any nuisance before and during the performance of the agreement caused by, among other things, certain (negative) behaviour by you and/or other participants associated to you.

If we or any third party/parties engaged by us experience inappropriate, disruptive, (threatening), hostile, or offensive behavior, including but not limited to unwelcome sexual advances, verbal or physical behaviour of a sexual or otherwise inappropriate nature, or if other participants are disturbed by certain behaviour of one or more participants, we will proceed as follows:

• First, a verbal warning is given to you and/or the person causing the nuisance;
• Should the nuisance continue, the person causing it will leave the activity; or
• If this is ignored and the nuisance continues, we will immediately terminate the activities and leave. In that case, we will consider the agreement as fulfilled and terminated.

You are not entitled to any refund of amounts already paid, nor to any form of (additional) compensation.

Article 11 Amendment of the Agreement and Additional Work

Interim changes to the content of an agreement are not possible.

For additional services or extra orders that are not part of the existing agreement, a new offer will be made to you. After your acceptance of this new offer and our General Terms and Conditions, a new agreement is concluded.

Article 12 Intellectual Property Rights and Licenses

Intellectual Property Rights

Intellectual property rights collectively refer to rights vested in a work, protecting the creator against unauthorized use, copying, or exploitation of that work by others without the creator’s consent.

All intellectual property rights arising from the agreement shall vest in us or our licensors. This also applies to non-executed concepts and/or proposals as well as to free giveaways.

All rights relating to the website (including software and content), all other corporate expressions/communication, as well as everything that has been developed, produced, or provided by us or on behalf of us, including but not limited to our courses, Masterclasses, programs, the entire content of our Academy, the (content of the) ISA Library, software, knowledge programmes, videos, educational materials (including but not limited to color fans, color cards, videos, tests, readers, reports, models, practice materials, and free giveaways) belong to us.

Without our explicit and written consent, you are not allowed to use, reproduce, disclose, modify/edit our work(s), nor make them available to third parties.

In view of the above, you are not permitted to share the content of our courses with others. Should you nevertheless wish to share your acquired knowledge via your own marketing channels, you may only do so in your own words and with your own visual material for which you hold the rights and/or proper licenses.

It is not permitted to take or record photo, image and/or video/film material during the courses.

If you prescribe us to use certain data, documents, materials, and/or information, it is your own responsibility to ensure you always have a valid and correct license for the use thereof.

You indemnify us against all claims (from third parties) related to the aforementioned data, documents, materials, and/or information.

Unless a work does not lend itself thereto, we reserve the right to (have) our (company) name stated on or in connection with the work, or to remove it. We are also permitted to use the work (with the exception of confidential information) or the name of the client for our own (promotional) purposes, including website, portfolio, social media, and printed materials, unless explicitly agreed otherwise in writing.

Unless the parties explicitly agreed otherwise, you may use a work (once) for the agreed purpose only. Any other use of the work beyond the agreed scope will be considered an infringement of our intellectual property right. You also may not transfer a work to a third party unless we have explicitly agreed to this in writing.

You shall also not infringe our good name (reputation). In case of complaints or dissatisfaction, you will notify this directly to ISA and not within the ISA community in the broadest sense of the world.

For each infringement of one of our intellectual property rights, we will charge a €10.000,- (ten thousand euros), without prejudice to our right to claim further compensation for any other damages incurred, including direct and indirect damages as well as actual (extra)judicial costs.

Our brand names are registered trademarks.

Our intellectual property is registered and protected by a copyright agency. Certain parts/aspects of our methods and products are subject to (applications for) patent rights.

Licenses

Once you have fully complied with your obligations under the agreement, you will obtain a non-transferable, non-exclusive license to use the work in accordance with the agreement.

If the scope of the license is not specified, you will have the right to a one-time use of the work, in its unaltered form.

Licenses are non-transferable to third parties. You are also not permitted to grant sub-licenses to third parties.

Article 13 Warranties

We guarantee that our services and (digital) products comply with the agreement, the specifications stated in the offer/quotation, the reasonable requirements of soundness, and the legal provisions and/or government regulations in force at the date the agreement is concluded.

We have an obligation of best effort and of delivery. Therefore, we cannot guarantee that the services/products will meet your expectations and/or lead to a specific (business) result. You consequently have no right to (damages) compensation if our services/products do not meet your (result) expectations.

During a course, we will guide you to the best of our ability. However, you remain solely responsible for successfully completing the course.

It is important that you comply with all maintenance and usage instructions belonging to our products.

Deviations in color or appearance of products/educational materials compared to the representation in the shop or arising from different production or printing processes do not entitle you to termination of the agreement, refund, or any other form of compensation. We endeavor to represent the products as accurately as possible but cannot fully exclude color nuances on screens or between production runs.

Article 14 Liability

We are only liable to the extent explicitly provided in this article and these General Terms and Conditions.

We are only liable for an attributable failure in the performance of the agreement if you promptly notify us, properly, and in writing of such failure, grant us a reasonable period to remedy the attributable failure, and we still fail to perform after the expiry of that reasonable period.

We are only liable for direct damages attributable to us. Liability for indirect damages, including but not limited to consequential damages, business damages, delay damages, etc., is fully excluded.

Any liability expires six (6) months after the agreement has been completed.

We are not liable/responsible for (damages resulting from):

• Your errors or shortcomings in the information and/or data you have prescribed or provided to us;
• Misunderstandings, errors, or shortcomings in the performance of the agreement if caused by your actions and/or omissions;
• Errors or shortcomings of third parties engaged by or on your behalf;
• Errors or shortcomings of third parties engaged by or on our behalf;
• Advice given by us;
• certain (disappointing) results and/or expectations of yours with which you are dissatisfied (obligation of effort);
• Use of our websites: International Color & Style Institute, Impact Styling Academy, Stylingtoolbox.com and Stylingtoolbox.nl, our platform, or our community;
• Certain (disappointing) results resulting from your actions and/or omissions;
• Personal injury of participants or damage, loss, or theft of your or other participants’ property resulting from an event during a workshop or event;
• Failure to comply with maintenance and user instructions of our products;
• Exposure of our products to abnormal conditions;
• Wear and tear of products due to use (e.g., impact damage, light and water damage, signs of use, etc.);
• Adjustments to our planning or the content of a service;
• Soiled or damaged property of a participant as a result of participation/attendance at a Masterclass or other activity organized by us.

The above is a non- exhaustive list.

Except in cases of intent or gross negligence on our part, liability for damages is limited to the amount of the invoice excluding VAT of the relevant agreement.

If liability is covered by an insurance policy taken out by us, liability is always limited to the amount paid out by our insurer, increased (if applicable) by the deductible, which will not be reimbursed by the insurer.

You indemnify us against all claims from and by third parties, including (reasonable) legal (assistance) costs, which in any way result from the agreement between you and us, except in cases of intent or gross negligence on our part.

We cannot be held liable for damages for which you are insured yourself.

You are responsible for all damages you cause, whether intentionally or unintentionally, to us or our materials/products.

If you provide us with files, data carriers, etc., you guarantee us that these are free of viruses and defects. Any resulting damage will be fully recovered from you.

Failures in performance of the agreement cannot be attributed to us if they are not due to our fault, nor are they for our account under law, the agreement, or generally accepted standards (force majeure).

Article 15 Force Majeure

In these General Terms and Conditions, force majeure is understood to mean, in addition to what is understood by law and jurisprudence, all external causes, foreseen and unforeseen, beyond our control, and which prevent us from fulfilling our obligations under the agreement.

If force majeure occurs on our part, we have the option to temporarily suspend the performance of the agreement. We will inform you of this in writing. If performance becomes impossible for a period longer than two (2) months or if performance is permanently impossible due to force majeure, either party may terminate the agreement in whole or in part.

You are not entitled to any form of compensation. If you are entitled to a refund of (part of) the invoice amount, we will transfer this within ten (10) days to the bank account known to us. In any case, we always retain the right to compensation for what we have already performed under the agreement.

Article 16 Confidentiality

If, during the performance of the agreement, either party becomes aware of certain information from the other party which they (reasonably can) know or should know to be confidential, they will not disclose this information to any third party.

An exception applies if disclosure is required by law or a court order.

The obligation of confidentiality continues after termination of the agreement for as long as the party providing the information can claim the confidential nature of the information.

This confidentiality obligation also applies to employees and any engaged third parties by either party.

Article 17 Privacy Policy

We consider your privacy very important and therefore handle your data with care. How we handle this, can be read in the privacy policy on our websites.

Article 18 Parking, Travel Costs, and Travel Time

We have the right to charge you for parking and travel expenses incurred by us, during the performance of the agreement, unless the parties have explicitly and in writing agreed otherwise.

For travel expenses, we apply the government-approved mileage allowance, valid at the time, unless explicitly and in writing agreed otherwise.

Unless otherwise agreed, we also have the right to charge our travel time. For this, we apply the hourly rate excluding VAT valid at that time.

Article 19 Special Provision Regarding the Use of the Website Impact Styling Academy and International Color&Style Institute

General

The other provisions of these General Terms and Conditions also apply to your use of the website of Impact Styling Academy and International Color&Style Institute, as well as to our platform and the Community, unless explicitly deviated from in this special provision. In such case, this special provision shall prevail over the other provisions.

Responsibility

You are responsible for your use of the website, the platform, and the Community. You will comply with all agreed conditions and the generally accepted standards of decency.

It is your own responsibility to ensure proper security on the device with which you use to access the website, platform, or Community.

You refrain from:

• using manual or automated software, equipment, or other processes to index or scrape data from the website;
• engaging in illegal activities or activities that conflict with public morals or public order;
• copying (parts of) the website;
• causing any damage to the website;
• causing any damage to our interests in the broadest sense.

The above is a non-exhaustive list.

We are never responsible for (disappointing) results from the use of or information obtained from the website, platform, or Community.

We are not liable for consequences arising from agreements, meetings, or assignments initiated by you or third parties via the website, platform, or Community.

In the event of (possible) criminal acts, we reserve the right to report this to the competent authorities, whereby the data you have provided will be handed over to the competent authority.

Account and Access

You only have access to the content purchased by you, the platform, or the Community, after payment has been made and, if applicable, you have met the additional conditions set.

To gain access, you will receive a student account or you create an account. You may not share or transfer your account credentials to third parties. Unless otherwise indicated, the account credentials consist of an email address and a password.

You are not permitted to share the content of the courses with third parties.

We may impose additional conditions and/or restrictions on access to and use of the website, platform, Community, or certain parts or functions thereof. Also, if you fail to comply fully, timely, or properly with your obligations, we have the right to suspend or terminate your use of our website.

If you lose your credentials, if they are stolen, or if you suspect improper use of your account details, you must inform us as soon as possible.

A course module remains accessible for a period of 3 years unless explicitly agreed otherwise in writing. After 3 years, access to the module will be automatically removed, and you will lose all previously submitted assignments. It is therefore your own responsibility to complete the course(s) and, if desired, to download your assignments within the 3-year period. Removal of access to the course(s) does not constitute a breach in the performance of the agreement on our part.

If you have not been able to complete the course(s) within the specified period and wish to continue the course at a later date, you will pay the applicable one-time fee at that time. If the course(s) ha(s)(ve) been updated with new products, you are required to purchase these separately. They will be charged separately and on top of the one-time fee.

Data and Information

You are responsible for all data and information you place on your account, the platform, or the Community.

We always have the right to remove data or information that may cause damage to the website, platform, Community, our company, and/or others.

If unlawful acts occur by one or more users of the website, platform, or Community, we have the right to immediately take the website offline and remove any harmful or infringing information.

Availability, Changes, Malfunctions, and Repairs

We strive to make the website, platform, and Community available but do not guarantee that they will always be accessible.

We reserve the right to make changes to the website, platform, Community, and all included content at any time. We will endeavor to notify you in advance of changes that limit the core functions of the website, platform, or Community, unless this is reasonably or technically impossible.

Expansions of the website, platform, or Community, including additions and new functionalities, will be added automatically by us.

If you experience a malfunction or encounter other problems, please report these to us as soon as possible via info@impactstylingacademy.nl.

Temporary unavailability of the website, platform, or Community for whatever reason does not entitle you to any compensation, unless caused by intentional misconduct on our part.

Article 20 Complaints & Disputes

If you have a complaint regarding the performance of the agreement, we naturally regret that. We have a complaints procedure in place for such cases.

It is your responsibility to report a complaint to us in writing within 14 days after the cause of the complaint. We ask you to describe your complaint fully and clearly.

Within 14 days after we have received your complaint, you will receive a written response from us.

You shall grant us at least four (4) weeks to resolve the complaint through mutual consultation. After this period of four weeks, a dispute arises.

Complaints are handled confidentially.

If it appears that your complaint is founded, we will propose an appropriate solution. It is entirely at our discretion to determine what constitutes an appropriate solution in that case.

Submitting a complaint does not suspend your payment obligations.

Agreements between you and us to which these General Terms and Conditions and terms of use apply, are exclusively governed by Dutch law. In the event of a dispute, the parties will make every effort to resolve it amicably, possibly with the assistance of a mediator. If this turns out to be unsuccessful, the dispute can be submitted to the competent court within the district where we are established, unless the law provides otherwise.

Our General Terms and Conditions are available in several languages. In case of differences in interpretation or discrepancies between language versions, the Dutch version is always leading in the explanation and application of these General Terms and Conditions.

General Terms and Conditions, version 1.2, September 2025.